My immediate concern is I too forgot a few months ago, but paid within a few days and subsequently found out first time offenders have 14 days grace. It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. In short, the lack of booths is supposed to help keep traffic moving. Come on England, surely they are other decent ways of collecting money, not an overnight or midnight practice!!! Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. What is a Dart penalty charge notice (PCN)? Barring in mind I had the money ready to pay on the day of the journey . The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). Hopefully matter is now closed. (7) I just forgot. People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. Are you deliberately trying to deter motorists from using this crossing? When paying on-line you have to confirm the terms and conditions. Dart Charge - CDER Group Would be possible pay it now, or I have to pay the penalty? Or they forget to pay on time which results in a penalty charge. If you are currently exempt from paying the charge, that will still be the case. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. I live in Scotland and very rarely drive to London. Theres a great feature that will let you specify a location for a reminder to be triggered. How much joy do you think I got from the call centre? I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. Warning: Your session is about to expire due to inactivity. The number of visits made to Birmingham's tips would have hit 750,000 in 2022 - if only everyone who had booked a place had bothered to turn up. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. There are no contact details on the charge certificate. I crossed the bridge (for the first time ever being in this region) on April 6th driving down to the south of Italy for work. Can someone tell me if I can appeal? In short, I would relax and enjoy the fruits of your shopping trip. Hi Pete, You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. I am not in the habit of paying the Government a bonus!!!!!! Do you need more time to complete what you were doing? Just another trick to try and get your money. Dart Charge crossing help | AVForums You can then do the same for your home address to cover the homeward trip. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. I have received a Penalty Notice from Dart Charge after using the crossing not knowing I had to pay for it on my holidays this summer. I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . I think they have 56 days to make a decision. Plus, it provides information on the time and date of the crossing. Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. However, before the bailiffs can be instructed, the following statutory enforcement documents must be sent to you. Lets see if they are human. Could someone please have a look to see if there are any "holes" in it. Had to telephone instead! contact us page. There is a good chance the PCN wont be sent as you have paid. why not just send people letter to pay 2.50 if they fail to pay within14 days then charge 35. Council parking tickets are called Penalty Charge Notices. And the only offer theyve given us is to pay 35 if we pay within 14 days. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. Dartford Crossing - Dart Charge Cost, Late Payment & Fine 42 is a lot for any hire car firm. i think its not fair for something we have already paid for . Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? The cost of a van is 3.00, so the system should ask for the correct amount. As per their letter the fine is cancelled. Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. Crossed the bridge twice. Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. We're all paying the penalty for the new Dart Charge system I didnt send them any appeal as I was sure to pay the right charge Checklist for challenging a PCN - Confused.com Keep a copy of any payment advice you receive. It would be possible for you to provide a dual system where regular users bypass the toll booth, but occasional users pull over and pay. I did call them to day trying to explain but they wanted the plate number when I dont have. I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. If you treat people like this and do you expect them to treat others!! I had no idea. why cant they give us information when required. You should certainly remain exempt if you were before. If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. The arbitrary 35 fine is proof of that. Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. crossed last Friday. We rent so he mayve lived here in the past but hant for the last two years what do I do!? the mail services goes slowly, and they were in late with the deliveries. This is the third time this month that we are caught in your ineffective and time consuming communication system. The message tells me access via the website. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. This is the second time Ive gone through it, but I paid on my first journey many months ago . Thanks very much. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. Kind regards Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. Choose this template Start by clicking on "Fill out the template" 2. On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! This is the cheapest way to pay, with registered cars costing 2 per crossing compared with the new price of 2.50 for those who pay in other ways.Set up a new pre-pay account here Change an existing Dart Tag account. Note: Highways England apologises unreservedly for their error. I have not heard this policy is changing. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. Hello Yes, this is true and we agree. How can I deal with it, any suggestion? Came back from Cornwall this saturday, had a nightmare 10 hour journey. What are my rights? Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. Hi this has happened to me too. This option lets you pay for pay for individual crossings up to 12 months in advance. Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. Work for DART do you, George? The person I spoke to said that I can pay at the same price return 5 pounds. DART CHARGE. I will then find out why the option is missing. I am a British Citizen but resident now in Canada. This allows them to pay the original charge rather than the full fine. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Providing its your first offence in that particular car you should be fine because of the 14-day grace period. if I will not pay within the 27th February? On the 17th I checked on line and found I had paid 5 but been charged only 2.50 for a single crossing. The signage at the Dartford Crossing is confusing, to say the least. The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? I am just within the 14 days and this is the first time I have used the tunnel. Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. Certain types of finance are not regulated, such as bridging loans. I have no issue in paying the normal crossing fee. I have had the same issue. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. 11. Dartford will then send me PCN. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? This is just extortion. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. Get in touch with the authority and file an appeal but dont ignore the charge. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. or does the 14 day extra or does this apply when u receive a fine? For example, motorists were fined because the Automatic Number Plate Recognition (ANPR) system failed to work. On the crossing there is nothing! Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled.