Manage your Regus account in one place and make bookings on the move. Requesting your refund is easy. Anyone can write a Trustpilot review. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. We found a responsible person where we inform her about the problem. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. I still did not hear anything back yet. You should do so via your online account (www.myregus.com). We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Do not delete my post, I will copy and paste it to spread again and again. I sent an email to Briana and asked how my process going on? It won't go in any direction! So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. This does not affect customers who have a permanent space as these are reserved specifically for them. Flexible Workspace Designed Around Your Needs. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Avoid at all costs. Please could you send those details to me at lorraine.brule@regus.com so I can support you? If it has been longer than 30 days, please get in touch so we can investigate further. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. When could I get my retainer back? He hung up my phone rather than transferring my call to them. I was using virtual office space. This course is a must for every manager who aspires to be a leader and a success in his or her career. The complaint has been investigated and resolved to the customer's satisfaction. Regus is a scam. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I would recommend that anyone considering using this company to think again! Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Regus flagged this review for containing harmful or illegal content.Read more. If it has been longer than 30 days, please get in touch so we can investigate further. Best regards,Michelle Spire. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Transparency is very important to us, and all services can be opted in/out through your online account. We have checked and cannot find any payment details set up in your account. No staff available for contacting on the event day. This will ensure the agreement ends at the current final date and will not renew further. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. The company left an official comment on this complaint. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Such companies should not exist. Eventbrite page will show up only the start dates of all training sessions. Professional rooms for your next training session, interview, or pitch, wherever you need it. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. They are scammers, and incredibly dishonest. October 23 evening It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Regus does not communicate with customers via telephone. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Office staff are always friendly. If you need further help, pleasespeak with our team member who is already in touch with you. Unfortunately, we're unable to help you because we don't have your account information. Changes in an organization are about more than just policies. Hard revenue focused. We pay those as well. No staff available for contacting on the event day. The vital skills students learn will be immediately applicable to their careers. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Regus are not transparent with their pricing. I really thought that this company would be a good option for expanding our business. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. But change is necessary and you as a change manager will be expected to lead from the front. If it has been longer than 30 days, please get in touch so we can investigate further. We have a team of specialists available 24/7 to help you find the best solution for your business. Our team members have always been in touch with you and worked with you to rectify this matter. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Appreciate your immediate reply. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Trustpilot is assessing this review in accordance with our flagging process. October 8 I posted the review here and Sandra replied to me. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. This will surely increase the credibility of your complaint. Companies can ask for reviews via automatic invitations. DO NOT give them your payment info, DO NOT sign with them. ive been trying to get my money back ever since. Contact the organizer to request a refund. Turned up at 450 Bath Road, Heathrow. I would love the opportunity to help further but havent been able to identify your account. They charge your card for amounts more than stipulated on invoices! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Work wherever you need to with flexible access to our global network of workspaces. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Sandra promised me to escalate my procedure below, however, when could I get it safely? Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus Office rented: Wisma Atria Singapore Requesting your retainer refund is very easy: simply log into your online account (i.e. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. This will ensure the agreement ends at the current final date and will not renew further. Its an automated process. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. It goes against our guidelines to offer incentives for reviews. As you did not process this correctly, the agreement continued an additional month. [protected]@regus.com but did not receive reply. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Company CEO: Linda Worthington ComplaintsBoard.com is a leading complaint resolution website on the Internet. It took almost 2 months. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regus keeps its policy for payment from customers, only. It is clean and smart and well organised. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I still did not hear anything back from them. Our coworking spaces are designed with collaboration in mind. Need to file a complaint? Suggested companies are based on peoples browsing tendencies. This company bills you for services you do not use. Service 110 Value 107 Shipping 48 Location: Singapore It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Get Regus can be contacted at (262) 832-3700. Helpful (1) Alice C. on 9/22/20 I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! ive been trying to get my money back ever since. Customer Reviews are not used in the calculation of BBB Rating. October 19 They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Customer service is simply poor. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Prices are subject to change and will vary depending on the specifically selected products and services. We will then confirm your retainer refund date and amount in return. If you refuse to pay their bogus invoices they will send you to collections. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I called Regus account desk and Dom S. got my call. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Any that you do not require can be opted out through your online account. They are scammers, and incredibly dishonest. Develop, apply and embed the knowledge and skills acquired by this program to your organization. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Paid for parking online and have now received parking ticket from private company. I asked a receptionist to help my issue to the Regus help desk. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Share your photos and videos with others to prove the truth of your words. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Hi Mike, Im sorry if you felt the need to escalate this. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I couldnt see your email address or Regus account reference in your message. They signed me up for things that I didn't ask for - didn't realize it in the fine print. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. The retainer fee doesn't guarantee a successful outcome. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. same goes with debt collector from malaysia that emailed me abt 3 months ago. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Its an automated process. Unacceptable billing practices. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is really bad customer service. Jan 01 - Aug 31 * All prices shown are valid at the time of inquiry, based on 24-month contracts. If you have a helpdesk contact, we would expect a 24hours reply. Any that you do not require can be opted out through your online account. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Once they sell you something that will be the end of you being treated as a valued customer. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. I was using virtual office space. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Signed up for a membership because I needed a private office for a few days. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. this is absolutely gross and scam. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Don't be fooled by that. We will then confirm your payment date and amount. After being in my new office they are increasing rent by 8.7%. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A member of our team will get back to you as soon as we have the details. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Its a healthier, greener, flexible, and more cost-effective way to do business. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Lorem ipsum dolor sit amet, consectetur adipiscing elit. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. You will regret signing with Regus. Weve cut the cost of selected workspaces* for a limited time only. Hi Hannah, Im sorry if you felt the need to escalate this. Our coworking spaces are designed with collaboration in mind. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Anyone can write a Trustpilot review. We will then confirm your payment date and amount. Please email me at Lorraine.brule@regus.com with your company name and details. It's an automated process. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Become better managers and business leaders by achieving optimal personal and business performance. Find event and ticket information. All rights reserved. Best, Lorraine Brule Global Customer Service at Regus. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! My Regus ID: ********. Originally, total costs 20k THB, but end up with 50k THB. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Manage all of your workspace and business needs. I sent Briana of Regus an email about how the procedure was going this week. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money.